Terms & Conditions

Terms and Conditions

The following Terms and Conditions form part of the contract between ITAAG Group Pty Ltd T/As Puma Print & Sign Print & Sign and any of its clients (You) and can only be altered by written consent of the Chief Executive Officer of Puma Print & Sign, Ghajan Ghaneshan.

1. DISCLAIMER

1.1. Due to the following factors, no guarantee can be given about the performance of Puma Print & Sign’s products and services.

Puma Print & Sign are not marketing and communication experts and cannot comment on or provide opinions about the efficacy of the proposed products or services
No warranty as to the durability of the work shall be given unless explicitly set out in writing.
Puma Print & Sign, unless specifically engaged and separately paid to verify the structural integrity of any existing works being added to or modified shall be entitled to presume that those works are sound.
Time is not of the essence and Puma Print & Sign makes no promises regarding delivery times and any delays experienced will not constitute grounds for a discount to You or late payment by You.
In the event that the original specifications by you need to be changed more than three times, Puma Print & Sign reserves the right to terminate the Contract and refund the balance, if any, of the initial payment for works not yet completed. In this event, for the avoidance of doubt, You will have seven calendar days to arrange for the collection/removal for any work in progress in Puma Print & Sign’s possession and for the avoidance of doubt after the expiry of that time Puma Print & Sign shall be entitled to dispose of the work in progress and charge You for any disposal costs which will be retained from any payment already made.
In the event that Puma Print & Sign is ready to deliver products and You are not able to accept the delivery within seven calendar days of Puma Print & Sign notifying You, of their readiness to deliver the products, Puma Print & Sign reserves the right to charge storage and (if relevant) transport fees for these items on a cost-recovery plus twenty per cent basis.

1.2. By engaging Puma Print & Sign, you accept that we will be making and relying on the following assumptions in delivering our services:

We accept you have copyright in any designs or photographs supplied to Puma Print & Sign to perform our work;
That You provide Puma Print & Sign with accurate design files and/or site layouts which we will rely upon in generating products and services;
That You have the right to allow Puma Print & Sign access to the property and for us to undertake any modifications required and You have secured any relevant or required permissions from authorities;
We act on the presumption that any property or project we advise on is not in violation of any responsible authority requirements regardless of how expressed/mandated.
That You hold insurance over any chattels left in our care and will hold Puma Print & Sign blameless for any loss or damage to those chattels not directly attributable to negligence by Puma Print & Sign.
You have thoroughly reviewed any draft documents or prototypes we provide you to ensure that there are no errors or issues (including for the avoidance of doubt image clarity/layout, spelling, contact details, grammar, page layout/ordering, and colours) with those prototypes. Please note that if you have not contacted us within 24 hours or if you miss errors, we are entitled to charge you for any production that included those errors. And you indemnify Puma Print & Sign for any obligations (including paying commercial rates for any wasted time and/or materials) incurred as a result of your failure to ensure these assumptions are accurate.

1.3. Statutory Bodies often are difficult to satisfy and, while all efforts are made to do so, You agree, by entering into this contract that any additional work required to satisfy such bodies will attract additional costs at Puma Print & Sign’s normal commercial rates.

1.4. By engaging with Puma Print & Sign, You waive any liability in regard to its any product’s ongoing stability, safety, capacity to damage property or people and indemnify Puma Print & Sign for any similar liability relating to losses experienced by third parties including for the avoidance of doubt any lost revenue or profit or capital losses relating to your use of the products and services provided by Puma Print & Sign.

2. Design Rights

2.1. Copy right in the services conducted by Puma Print & Sign does not pass to You until payment in full is made including any additional amounts owing under these Terms and Conditions and will revert to Puma Print & Sign in the event of any reversal of any portion of that payment.

2.2. Puma Print & Sign reserves absolutely its Moral rights to be known as the designer of the work.

2.3. You grant Puma Print & Sign, or their agents, the ongoing right to take and licence to use photos of its products for promotional work.

3. Marketing and Promotion

By approving our quotation, which incorporates these Terms and Conditions, you grant Puma Print and Sign permission to display and share the completed work (including images, descriptions, or samples of the Products) on our website pumaprint.com.au and social media platforms for marketing and promotional purposes.

If you do not wish for your work to be shared, please notify us in writing at the time of approving the quotation.

4. PAYMENT SECURITY

3.1. Orders will not be considered to be accepted before the receipt of a 100% deposit and any payment for out of scope work shall be payable within seven days of the change to your requirements being notified to Puma Print & Sign and for the avoidance of doubt before any out of scope work takes place.

3.2. Any work that falls outside the scope of the agreed proposal shall be invoiced at Puma Print & Sign’s normal commercial rates as set out in that Proposal.

3.3. All invoiced amounts are due and payable seven calendar days after the invoice is sent.

3.4. In the event that the works conducted pursuant to these terms are not covered by the Building and Construction Industry Security of Payment Act 2002, Puma Print & Sign shall be entitled to, at Your cost, register a caveat over any real property or properties owned by You to secure any overdue payments owed by You

3.5. Any overdue amount attracts penalty interest at the rate set from time to time fixed by the Attorney General under Section 12 of the Penalty Interest Rate Act 1983

5. SIGNAGE OWNERSHIP AND REPOSSESSION TERMS.

Ownership Retention: Puma Print and Sign retains ownership of all installed signage until full payment is received from the client.
Right of Entry for Repossession: In cases of non-payment, Puma Print and Sign reserves the right to enter the client’s premises to repossess and remove the installed signage.
Liability for Damage During Removal: Puma Print and Sign is not liable for any damage caused during the removal of signage due to non-payment.
Client’s Obligation to Provide Access: The client agrees to grant access to Puma Print and Sign or its agents for the purpose of repossessing and removing the signage in the event of non-payment.

6. DISPUTE RESOLUTION

4.1. This contract and any dispute arising out of it are subject to the laws of Victoria and the parties agree to submit to the exclusive jurisdiction of the Courts of Victoria.

4.2. You will be liable to pay our costs for any recovery action including payment for our time and that of any professional we engage at our/their current commercial rate for any work conducted whether before or during litigation to recover outstanding money.

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